DV Safe Phone Sustainability - SustainabilityTracker.com

Sustainability Summary

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Provides phones to domestic-violence survivors so they can call for help safely.

Our mission is to ensure every victim-survivor of domestic and family violence in Australia has access to a Safe Phone when in crisis

We do this through over 600 frontline agency partners who provide comprehensive safety planning alongside our refurbished devices.
DV Safe Phone transforms donated mobile phones into secure communication tools that help victim-survivors safely reconnect with emergency services, frontline support and opportunities to rebuild their lives. Through Australia's circular economy, we reduce electronic waste while creating measurable social impact. Working with businesses, government and community partners nationwide, we're building Australia's national safe communication infrastructure, ensuring no call for help goes unheard.

About DV Safe Phone

Status

Website
Visit Website

Employees
5 - 25

Industry
Non-profit

Country
Australia

Founded
2020

DV Safe Phone Sustainability Actions

Record Phone Reuse Drive supports domestic violence victims

As the official charity partner at Salesforce’s 10,000-person Agentforce conference, DV Safe Phone, with sponsorship from MobileMuster, successfully ran a Guinness World Record attempt, testing more than 1,280 donated phones in a single day. Salesforce volunteers, corporate partners and members of the public lined up to take part. Devices that met our stringent criteria went on to be refurbished and into the hands of our agency partners to directly support domestic violence victim-survivors across Australia to communication and critical services while reducing e-waste through circular reuse.

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Environmental Impact of our phone recycling and reuse

Between 2024 to 2025, 7,753 recycling phones and 4,853 reused phones have helped avoid approximately: 125 tonnes GHG emissions 111 litres fresh water 372 tonnes of raw material extraction 2.6 kilograms of mineral resource depletion 1,450 tonnes e-waste. You can check out our ESG Impact Report linked.

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Evidence

16 Day Challenge: Take Bold Action

From 25 November to 10 December, we’re inviting corporate and community partners to participate in the 16 Days of Activism by running phone drives, hosting collection boxes, or sponsoring repairs and SIMs. Participants are encouraged to set goals such as donating 16 phones, raising $1,600, securing 16 recurring donors, or walking 16 kilometres - actions that directly save lives.

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Responsible recycling through MobileMuster

We partner with MobileMuster to ensure the safe disposal and certified recycling of mobile phones. Devices that cannot be repaired or are no longer supported are responsibly recycled, with hazardous materials safely extracted. Valuable metals and materials are recovered and reused, reducing waste and the need for new raw material extraction.

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Evidence

Amplifying our Impact

From 2024 to 2025, we delivered a series of major outreach campaigns through extensive media engagement and key awareness events. Our activities included interviews across radio, TV, podcasts, and print, as well as campaigns for Giving Week, the Christmas Appeal, International Women’s Day, and Domestic and Family Violence Prevention Month. These efforts resulted in 764 media coverage items and reached an estimated audience of 70 million.

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Evidence

See All (7)

DV Safe Phone Sustainability Commitments

2026

20,000 lives protected with a DV Safe Phone.

With over 3.8 million victims of domestic violence in Australia right now, we are proud to announce that we achieved this goal during May 2026 Domestic and Family Violence Awareness Month.

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