Harvey Norman

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Harvey Norman Sustainability Profile

Harvey Norman shows some public signs of sustainability reporting, but the picture is limited. Its parent company lists annual reports, a workplace gender equality report, and packaging action plans, which suggests some formal ESG (environmental, social, and governance) processes are in place. However, the main Australian sustainability and ESG pages were not accessible in the provided material, so there is little detail on targets, emissions, or supply chain work. Public customer feedback is also mixed, with strong complaints about service on Trustpilot for the Australian site. Overall, there is evidence of reporting activity, but not enough public detail to clearly judge the brand’s sustainability performance.

Positive Sentiment Found
Public positive sentiment in the provided material is limited. The strongest signal is that Harvey Norman’s UK and Ireland Trustpilot pages show high customer scores, with 4.6 out of 5 from 2,462 reviews in the UK and 4.3 out of 5 from 44,893 reviews in Ireland. These are broad customer-service ratings rather than sustainability ratings, but they do suggest some customers have had good overall experiences in those markets. No independent sustainability assessor or third-party environmental rating was found in the material, so there is no strong outside praise for the brand’s ESG performance here.

Common Criticisms:
The clearest negative signal comes from Trustpilot reviews for harveynorman.com.au, where the brand has a 1.9 out of 5 score from 959 reviews. The review snippet says customers found service deeply frustrating and reported a severe lack of communication, with mixed experiences around delivery. On the sustainability side, the main Australian sustainability and ESG pages could not be accessed in the provided material, so there is little public detail on emissions, supply chain standards, or other environmental data. That lack of accessible information makes it hard for outside readers to check the company’s claims or compare performance over time.

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Harvey Norman Sustainability Actions

Publishes annual reports

Harvey Norman Holdings lists a long run of annual reports, including a 2026 report and older reports going back many years. Annual reports are formal company updates that usually cover finances, operations, and sometimes environmental and social topics. This shows the business has a basic reporting structure in place, even though the provided material does not show the full contents of those reports.

Issues packaging action plans

The company lists Australian Packaging Covenant action plans, including a 2026 plan and older plans from 2011 and 2012. The Australian Packaging Covenant is a shared industry program that asks companies to reduce packaging waste and improve recycling. This suggests Harvey Norman has taken part in packaging planning for several years, although the provided material does not show the results of those plans.

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Reports on workplace gender

Harvey Norman Holdings lists a Workplace Gender Equality Agency employer public report for 2025/2026. The Workplace Gender Equality Agency is an Australian body that tracks how employers handle gender balance and related workplace issues. This indicates the company is filing the kind of report that can help show how it manages gender equality at work, but the provided material does not include the report’s findings.

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Has energy efficiency reports

The company’s reports page also lists Energy Efficiency Opportunities reports from 2008, 2009, and 2010. These reports are linked to efforts to find and improve energy savings in business operations. The listing suggests Harvey Norman has previously tracked energy efficiency work, but the provided material does not explain what changes were made or whether the work continued after 2010.

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Published reconciliation plans

Harvey Norman Holdings lists Reconciliation Action Plans from 2012 and 2013. A Reconciliation Action Plan is a public plan used in Australia to support better relationships with Aboriginal and Torres Strait Islander peoples. This shows the company has previously published social responsibility plans linked to inclusion and community relations, although the provided material does not show current progress or outcomes.

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Harvey Norman Sustainability Commitments

2026

Packaging plan for 2026

Harvey Norman Holdings lists an Australian Packaging Covenant Action Plan for 2026. This points to a future packaging-related plan under the covenant system, which is meant to help companies cut waste and improve recycling. The provided material does not include the plan’s targets, so the exact changes expected in 2026 are not visible here.

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Sustainable Development Goals

Harvey Norman is committed to advancing these Global Goals to promote prosperity for people & planet.

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This information references https://www.harveynorman.com.au/ and was sourced on 21/05/2025. Is this your business? Suggest an edit

Frequently Asked Questions

Has Harvey Norman published a sustainability report?

Confidence: Moderate. As of October 2026, Harvey Norman Holdings has published several reporting documents that relate to sustainability and ESG, including annual reports, a workplace gender equality report, and packaging action plans. However, the provided material does not show a standalone sustainability report for the Australian business. The main sustainability and ESG pages on harveynorman.com.au were not accessible in the material, so the exact scope of public reporting is unclear. Consumers who want the latest details may need to check the company’s investor or corporate reporting pages directly.. Sources: Harvey Norman Holdings reports, Harvey Norman Australia sustainability page - https://www.harveynormanholdings.com.au/pages/reports-announcements, https://harveynorman.com.au/sustainability

What is Harvey Norman's sustainability rating?

Confidence: Low. As of October 2026, no independent sustainability rating was found for Harvey Norman in the provided material. Good On You, a rating body that scores brands on environmental and labour practices, did not appear to list the brand here, and no B Corp certification was shown. The only third-party score found was a Trustpilot customer rating for the Australian site, which is not a sustainability score. Consumers looking for a formal ESG rating may need to ask the company for a current assessment or check independent rating sites directly.. Sources: Trustpilot Australia, Harvey Norman Holdings reports - https://www.trustpilot.com/review/harveynorman.com.au, https://www.harveynormanholdings.com.au/pages/reports-announcements

What sustainability certifications does Harvey Norman have?

Confidence: Low. As of October 2026, no sustainability certification was clearly shown in the provided material. There was no evidence of B Corp certification, and the accessible pages did not show other common certifications such as ISO 14001 (an international standard for managing environmental impact) or GOTS (a textile standard for organic materials). The company does list reporting documents and packaging plans, but those are not the same as a certification. Consumers who want proof of certified standards may need to request it directly from Harvey Norman.. Sources: Harvey Norman Holdings reports - https://www.harveynormanholdings.com.au/pages/reports-announcements

What is Harvey Norman's carbon footprint?

Confidence: Low. As of October 2026, Harvey Norman’s carbon footprint was not publicly available in the provided material. The accessible pages did not show emissions data, Scope 1, 2, or 3 figures (direct emissions, energy-related emissions, and supply-chain emissions), or a clear climate target. The company does list older energy efficiency reports, which suggests some work on energy use, but that is not enough to calculate its footprint. Consumers who want emissions data would need to look for a current climate report or ask the company directly.. Sources: Harvey Norman Holdings reports - https://www.harveynormanholdings.com.au/pages/reports-announcements

Is Harvey Norman's packaging sustainable?

Confidence: Moderate. As of October 2026, Harvey Norman has shown some packaging-related action through Australian Packaging Covenant action plans, including a 2026 plan. The Australian Packaging Covenant is an industry program that asks companies to reduce packaging waste and improve recycling. That means the company is at least planning around packaging impacts. But the provided material does not show the actual packaging materials used, recycling rates, or whether packaging is recyclable or made from recycled content. Consumers should treat the packaging claims as incomplete unless the company publishes more detail.. Sources: Harvey Norman Holdings reports - https://www.harveynormanholdings.com.au/pages/reports-announcements

Is Harvey Norman ethical in its supply chain and labour practices?

Confidence: Low. As of October 2026, the provided material does not give enough public detail to judge Harvey Norman’s supply chain or labour practices. The company does list a Workplace Gender Equality Agency report, which suggests some formal workplace reporting, but the contents were not available here. There was also no accessible information on supplier standards, factory audits, or worker protections. Because of these gaps, consumers cannot verify how the company manages labour risks across its supply chain from the material provided. A current supplier code or labour report would help fill that gap.. Sources: Harvey Norman Holdings reports - https://www.harveynormanholdings.com.au/pages/reports-announcements

What is Harvey Norman doing about sustainability?

Confidence: Moderate. As of October 2026, Harvey Norman Holdings appears to be doing several reporting and planning tasks linked to sustainability. The company lists annual reports, packaging action plans, a workplace gender equality report, energy efficiency reports, and older reconciliation plans. These documents suggest it has some formal processes in place for packaging, workplace equality, energy use, and social inclusion. However, the provided material does not show the results of those efforts, so it is hard to judge how effective they are. Consumers may want to look for the latest report or ask the company for measurable outcomes.. Sources: Harvey Norman Holdings reports - https://www.harveynormanholdings.com.au/pages/reports-announcements