Powershop Australia Sustainability Profile

Powershop’s commitment is to enable a better energy future for your lifestyle.

Powershop Australia presents itself as an energy retailer with tools that help customers track usage, manage bills, and choose add-ons like GreenPower, which matches part of electricity use with certified renewable energy. It also offers EV plans, app-based meter reading, and options to buy power in advance. Independent sources in the material show a mixed picture. Customer reviews on Trustpilot are low, while third-party ESG-style assessments are not available for Powershop itself in the material. The wider company group linked in the content has both some positive signals, like packaging and gender-equality recognition, and some concerns around environmental incidents, tax, and climate-transition performance.

Positive Sentiment Found
There is some limited positive third-party signal around the wider company group linked in the material, but not much directly about Powershop Australia itself. Trustpilot shows a 2.5 out of 5 score from 23 reviews for the Australian site, which is weak overall but still includes some positive customer comments about accurate meter readings. The broader group also appears in independent assessments with a few stronger marks, including an APCO packaging performance level of 3 out of 5, which means the company is rated as advanced on packaging by Australia’s packaging body, and a Workplace Gender Equality Agency citation for being an Employer of Choice for Gender Equality. These are not direct proof of low-impact operations, but they do show some external recognition in packaging and workplace gender equality.

Common Criticisms:
The strongest public signal in the material is negative customer feedback. Trustpilot rates Powershop Australia at 2.5 out of 5 from 23 reviews, which suggests many users are unhappy overall. The wider company group also carries several independent criticisms. Shop Ethical reports a high ESG risk score of 34.1 from Sustainalytics, a firm that rates how well companies manage environmental, social, and governance risks. It also notes a 0 out of 100 score in the Just Transition Benchmark, which looks at whether climate plans include fairness for workers and communities. Other concerns include a 2017 EPA fine for uncontrolled discharge into Duck River, a 2019-20 no-tax finding in Australia, and weak results in climate and social benchmarks. The material also says the company has not published some detailed breakdowns, such as cotton sourcing in related assessments, which points to gaps in transparency in the wider group.