The Good Guys

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The Good Guys Sustainability Profile

Sustainability Summary

  • Good On You - Not found
  • Ethical Consumer - This information is locked, visit Ethical Consumer's website
  • B Corp - Not found
  • Trustpilot - 1.5/5 (689 reviews)
  • This is an unclaimed profile. The Good Guys has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
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The Good Guys is an Australian retailer that says it is working on several sustainability areas at once: cutting waste, recycling more, lowering emissions, and improving supply chain standards. Its published material mentions recycling e-waste, batteries, cardboard, paper, plastics, and other materials, plus a target to reach net-zero scope 1 and 2 emissions by 2030. It also says it publishes yearly sustainability or responsible business reports and a modern slavery statement. The company’s social work includes workplace giving and charity partnerships, but its main sustainability focus is on operations, packaging, energy use, and supplier standards.

Common Criticisms:
Public review signals in the scraped material are strongly negative. Trustpilot shows low customer ratings for The Good Guys, including 1.5 out of 5 from 689 reviews on one page and 1.7 out of 5 from 385 reviews on another. The comments shown focus on delivery problems, wrong items, poor contractor service, and frustration with timing. No independent sustainability rating for The Good Guys appears in the material, so there is little third-party evidence to support its environmental claims beyond its own disclosures. That means consumers can see the company’s stated goals, but there is limited outside verification in the provided sources.

About The Good Guys

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The Good Guys Sustainability Actions

Runs workplace giving program

The Good Guys runs a workplace giving program called Doing Good. Team members can give money from their pay before tax, and the company matches each dollar they donate. The program supports a set list of charity partners that work on food rescue, health, homelessness, child safety, and community support. This is a social impact program rather than an environmental one, but it is part of the company’s wider sustainability work because it focuses on community wellbeing.

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Collects e-waste and batteries

The Good Guys says it helps customers recycle e-waste, which means old electrical and electronic items, through its stores and home delivery centres. Its Australian stores are also approved battery collection points for B-cycle, Australia’s official battery stewardship scheme. The company also says it accepts cardboard, paper, expanded polystyrene, timber, and plastics for responsible recycling. It offers a trade-in service too, which can keep some devices out of landfill and help materials be reused.

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Targets net-zero scope 1 and 2

The Good Guys has set a target to reduce its scope 1 and 2 carbon emissions to net-zero by 2030. Scope 1 means direct emissions from things the company owns or controls, and scope 2 means emissions from the electricity it buys. It says it plans to do this by switching to renewable energy across its store and warehouse network, improving energy efficiency, and cutting energy use where it can.

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Publishes annual sustainability reports

The company says it publishes yearly reports on its social and environmental work. It refers to a Responsible Business Report and earlier Sustainability Reports, which give updates on the topics that matter most to its stakeholders and show progress against its goals and commitments. It also says it publishes an annual Modern Slavery Statement, which is a formal report on the risk of forced labour in its operations and supply chain.

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Sets supplier standards

The Good Guys says it works with suppliers on human rights and working conditions in the supply chain, which is the full path a product takes from raw materials to the customer. It is a member of the Responsible Business Alliance, an industry group focused on worker rights and responsible business practices. The company also has an Ethical Sourcing Policy that covers labour, safety, environmental, and ethical expectations for suppliers.

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The Good Guys Sustainability Commitments

2030

Reach net-zero scope 1 and 2

The Good Guys says it plans to reduce its scope 1 and 2 carbon emissions to net-zero by 2030. It says the main steps will be switching to renewable energy, improving energy efficiency, and reducing energy use across stores and warehouses.

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About The Good Guys

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Sustainable Development Goals

The Good Guys is committed to advancing these Global Goals to promote prosperity for people & planet.

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This information references https://www.thegoodguys.com.au/ and was sourced on 21/05/2025. Is this your business? Suggest an edit

Frequently Asked Questions

Has The Good Guys published a sustainability report?

Confidence: High. As of September 2026, The Good Guys says it publishes yearly sustainability or Responsible Business reports. Its site links to reports for 2021 through 2026 and says the report gives an annual update on social and environmental topics, plus progress against goals and commitments. It also says it publishes an annual Modern Slavery Statement. Consumers who want the latest details can check the company’s sustainability page and report archive.. Sources: The Good Guys sustainability page, The Good Guys sustainability page - https://thegoodguys.com.au/sustainability, https://www.thegoodguys.com.au/sustainability?srsltid=AU7gw4UhEoL6oBYptkIUHP18S_GzsmKx8xhdMaSsCDZzMxeWcYow5rpW

What is The Good Guys' sustainability rating?

Confidence: Low. As of September 2026, no independent sustainability rating for The Good Guys is shown in the provided material. Good On You, which rates fashion, beauty, and some retail brands, does not show a The Good Guys score here, and no B Corp certification is listed. The company does publish its own sustainability and Responsible Business reports, but those are self-reported. Consumers who want an outside assessment may need to check rating sites directly.. Sources: Good On You, The Good Guys sustainability page - https://goodonyou.eco/, https://thegoodguys.com.au/sustainability

What sustainability certifications does The Good Guys have?

Confidence: Moderate. As of September 2026, The Good Guys says it is a member of the Australian Packaging Covenant (APCO), a group that works on packaging and the circular economy, and it uses B-cycle battery collection points in its Australian stores. It also says it is a member of the Responsible Business Alliance, an industry coalition focused on worker rights and responsible supply chains. These are memberships and program links, not the same as a formal company-wide certification like B Corp.. Sources: The Good Guys sustainability page - https://thegoodguys.com.au/sustainability

What is The Good Guys' carbon footprint?

Confidence: Low. As of September 2026, The Good Guys has not publicly disclosed a full carbon footprint in the material provided. It does say it wants to cut scope 1 and 2 emissions to net-zero by 2030, and that it plans to do this through renewable energy and energy efficiency. Scope 1 and 2 cover direct emissions and purchased electricity, but they do not show the full footprint across the supply chain. Consumers would need the company’s full report for more detail.. Sources: The Good Guys sustainability page - https://thegoodguys.com.au/sustainability

Is The Good Guys' packaging sustainable?

Confidence: Moderate. As of September 2026, The Good Guys says it works on packaging waste through the Australian Packaging Covenant, which supports a circular economy for packaging. It also says it encourages recycling of cardboard, paper, expanded polystyrene, timber, plastics, and e-waste. That suggests some effort to reduce waste, but the company does not give a full public breakdown of packaging materials, recycled content, or recyclability for all products. Consumers may want to ask for product-specific packaging details.. Sources: The Good Guys sustainability page - https://thegoodguys.com.au/sustainability

Is The Good Guys ethical on labour and supply chains?

Confidence: Moderate. As of September 2026, The Good Guys says it has an Ethical Sourcing Policy and publishes an annual Modern Slavery Statement. It also says it works with suppliers on human rights, safety, environmental, and ethical standards, and that it is a member of the Responsible Business Alliance. This is a positive sign, but the provided material does not include independent verification of supplier conditions across the whole chain. Consumers wanting more detail should read the latest modern slavery statement.. Sources: The Good Guys sustainability page - https://thegoodguys.com.au/sustainability

What is The Good Guys doing about sustainability?

Confidence: High. As of September 2026, The Good Guys says it is working on waste, recycling, climate, and supplier standards. It collects e-waste and batteries, supports recycling for several material types, and has a trade-in service to keep products out of landfill. It also says it aims for net-zero scope 1 and 2 emissions by 2030 and publishes yearly sustainability reports. On the social side, it runs a workplace giving program and supports a set of charity partners.. Sources: The Good Guys sustainability page - https://thegoodguys.com.au/sustainability