Sustainability Summary
- Good On You - Not found
- Ethical Consumer - This information is locked, visit Ethical Consumer's website
- B Corp - No
- Trustpilot - 1.8/5 (908 reviews)
- This is an unclaimed profile. 7eleven has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
7-Eleven Australia shows some practical steps on packaging and waste, but its public sustainability picture is still fairly limited. The brand says most of its own-branded packaging is now recyclable, reusable, or compostable, and it has worked with Simply Cups and APCO to reduce cup waste. It also offers small incentives for reusable cups and has a packaging action plan. Outside the brand’s own site, independent ratings point to weak transparency and mixed-to-poor sustainability performance, especially around packaging, supply chain reporting, and labour issues. Overall, the picture is one of partial action, but not yet strong or fully transparent ESG reporting. Positive Sentiment Found Public praise is limited, but a few independent signals are positive. The Commons Earth notes that 7-Eleven Australia has made packaging progress, including reporting that 96% of its own-brand packaging is recyclable, reusable, or compostable by weight, and it says the company has packaging targets and progress reporting. Ethical Consumer also records a 4/5 packaging performance level in APCO’s 2026 annual report, which suggests stronger packaging management than many peers. On the brand side, 7-Eleven Australia says it has installed more than 690 Simply Cups collection stations and has worked with Closed Loop since 2018, which supports cup recovery. These points show some real action on packaging and waste, even though the wider sustainability picture remains uneven. Common Criticisms: The strongest third-party signal is negative. Trustpilot shows poor customer sentiment, with 7-Eleven reviews at 1.8 out of 5 from 908 reviews on one page and 1.7 out of 5 from 168 reviews on another. The Commons Earth rates the brand badly and says its sustainability reporting is incomplete or nonexistent, with heavy reliance on virgin or undisclosed plastic packaging and weak disclosure on supply chain partners. Ethical Consumer also lists major labour and conduct concerns, including a 2015 wage exploitation investigation, a 2021 $98 million franchisee settlement, and a 2022 court case over misleading franchise statements. It also notes a 2017 pollution fine and criticism over plastic pollution. Together, these sources point to weak transparency, past labour problems, and ongoing concerns about packaging and accountability.
About 7eleven
- Status
- Unverified
- Website
- Visit Website
7eleven Sustainability Actions
7eleven Sustainability Commitments
2026
Finish packaging changes
7-Eleven Australia says it is working on solutions for the remaining 4% of its own-brand packaging that is not yet recyclable, reusable, or compostable. The company does not give a detailed public deadline on its own site, so this is a stated direction rather than a fully time-bound promise.
2026
Continue APCO reporting
The company says it will keep working toward the Australian Packaging Covenant Organisation’s objectives and will continue to reduce the environmental impact of consumer packaging. APCO is a national packaging scheme, and members usually report progress each year through action plans and annual reports.
2027
Run the Velocity link offer
7-Eleven Australia says its first-time Velocity earner offer runs until 30 June 2027. This is a customer rewards promotion, not a sustainability target, so it is not included as an ESG commitment.
