Sustainability Summary
- Good On You - Not found
- Ethical Consumer - This information is locked, visit Ethical Consumer's website
- B Corp - Not found
- Trustpilot - 2/5 (323 reviews)
- This is an unclaimed profile. ANZ has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
ANZ presents itself as a bank that wants to help customers move toward a lower-carbon economy. Its sustainability work focuses on climate, housing, financial wellbeing, nature, and social impact. The bank says it uses ESG (environmental, social and governance) targets, public reporting, and sector-specific lending rules to guide its decisions. It also says it is reducing its own operational emissions and increasing renewable energy use. Independent third-party evidence in the material is limited, but ANZ does publish detailed ESG and climate reports and names external frameworks such as GRI Standards and TCFD. Positive Sentiment Found Public sentiment in the material is limited, but there are some positive signals around ANZ’s sustainability work. ANZ says it has been recognised in industry awards such as Australian Sustainability Debt House of the Year from KangaNews from 2019 to 2022, and it describes itself as a leader in sustainable finance. It also says it is a Green Bond Principles member, a Climate Bonds Initiative partner, and a member of the Loan Market Association’s Green Loans Committee. Independent profile pages in the material also show ANZ’s SustainabilityTracker profile, which confirms that it supports the Paris Agreement goal of net zero by 2050. Commons, a third-party app focused on values-based spending, also highlights brand sustainability ratings in general, but it does not give an ANZ-specific score in the material. Common Criticisms: The strongest negative signal in the material comes from Trustpilot, where ANZ’s customer service reviews are described as poor and reviewers complain about terrible support and declining standards. The snippet for ANZ New Zealand shows a TrustScore of 2 out of 5 from 323 reviews, which points to broad customer dissatisfaction, although the review page is about service rather than sustainability. On the sustainability side, the material also shows gaps that can matter to readers looking for full transparency. Some claims are self-reported on ANZ’s own site, and the material does not include independent verification for many of the bank’s targets or outcomes. The bank does publish reports and says KPMG provides assurance for some emissions and carbon offset data, but the overall picture still relies heavily on ANZ’s own disclosures.
About ANZ
- Status
- Unverified
- Website
- Visit Website
- Industry
- Banking
ANZ Sustainability Actions
ANZ Sustainability Commitments
2030
Fund $100 billion in impact
ANZ plans to fund and facilitate at least A$100 billion by the end of 2030 through customer transactions and direct investments. The bank says this money will support lower carbon emissions, nature and biodiversity, affordable housing, and financial wellbeing. This is a broad target, so it covers both environmental and social outcomes.
2030
Cut operational emissions
ANZ plans to reduce combined Scope 1 and Scope 2 emissions by 85% by 2030, using 2024 as the baseline. This is about the bank’s own operations, such as offices and electricity use, not the emissions from its customers. The bank says it changed the target after reaching an earlier goal sooner than expected.
2030
Align lending to net zero
ANZ says it has sectoral pathways and interim targets in place for 10 sectors or sub-sectors so it can move lending toward net zero financed emissions by 2050. Financed emissions are the emissions linked to the loans and investments a bank provides. The bank says this work is part of its climate strategy and Paris Agreement alignment.
