Officeworks Sustainability Profile

Officeworks presents sustainability as part of how it runs the business, not as a side project. Its main themes are responsible sourcing, community support, recycling, climate action, and offering products that are easier for customers to choose when they want lower-impact options. The company says it has a long-term strategy called People & Planet Positive and publishes sustainability reports. Independent coverage also says it reached a 100% renewable energy target in 2024 and has worked on waste reduction, tree planting, and recycling programs. Public customer sentiment is mixed to negative, with a low Trustpilot score, but third-party articles and awards point to real activity across operations and supply chains.

Positive Sentiment Found
Public praise for Officeworks’ sustainability work comes mainly from industry coverage, awards, and independent commentary rather than consumer review sites. The company was recognised by the Banksia Foundation with a Large Business Transformation Award for work on emissions, waste, equal opportunities, and circular economy efforts. Third-party articles also say it reached a 100% renewable energy target, lifted recycling rates to 90%, cut landfill waste sharply, and expanded tree planting through Greening Australia. SustainabilityTracker highlighted its circularity work, including hundreds of return and recycle points and efforts to influence suppliers. These signals suggest that independent observers see real operational progress, especially in energy, waste, and product stewardship.

Common Criticisms:
Consumer sentiment on Trustpilot is poor. Officeworks has a 1.6 out of 5 rating based on 693 reviews, which points to widespread dissatisfaction among reviewers. The Trustpilot snippets do not break down the complaints, so the exact sustainability-related issues are not clear from that source alone. There is also a broader transparency gap in the material: while Officeworks publishes its own sustainability pages and reports, the scraped content does not show independent verification for many of its claims, such as packaging, sourcing, or supply-chain standards. That means readers cannot confirm from the available third-party material how complete or consistent those claims are across the business.