TOMS presents itself as a shoe brand that links sales to social impact. Its site says purchases help support children’s education, health, and well-being, and it published a 2025 impact report saying 408,000 lives were positively impacted. The brand also offers a resale-style take-back program through thredUP, where people can send in gently worn shoes, clothing, and accessories for TOMS credit. Independent signals are mixed: TOMS is a Certified B Corporation, which means it has met B Lab’s social and environmental standards, but Trustpilot reviews for TOMS show a low score. Overall, the public picture suggests a brand with real impact programs, but also some consumer concern.
Positive Sentiment Found
Public sentiment is mixed but includes some strong positive signals. TOMS is listed as a Certified B Corporation, and B Lab says it earned an overall score of 126.7, which is well above the 50.9 points needed to qualify for certification. That matters because B Corp certification is a third-party check on a company’s social and environmental practices. The brand also promotes a 2025 impact report and a take-back program with thredUP, which may support a more positive view among people looking for reuse and social impact. Commons, a values-based finance app, also highlights sustainability-focused brand ratings and says its community uses the app to shop more intentionally, though that is not a direct rating of TOMS itself.
Common Criticisms:
Consumer sentiment is weaker on Trustpilot. The TOMS US and Canada review page shows a 1.3 out of 5 rating from 269 reviews, which points to broad dissatisfaction among reviewers. A separate Trustpilot page for RPG, tied to rpg.rip, shows a 3 out of 5 score from 10 reviews, but that appears to be a different business and is not used as a signal for TOMS. The low TOMS score suggests many customers are unhappy, but the snippet does not explain whether the complaints are about sustainability, product quality, service, or something else. There is also limited public detail in the provided material about emissions, supply chain standards, or third-party environmental verification, so some sustainability claims remain hard to check from outside.