Sustainability Summary
- Good On You - Not found
- Ethical Consumer - This information is locked, visit Ethical Consumer's website
- B Corp - Not found
- Trustpilot - 2.1/5 (749 reviews)
- This is an unclaimed profile. Samsung Electronics Australia has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
Samsung Electronics Australia sits within a global electronics group that publishes sustainability information on its corporate site. Its main themes are climate action, circular use of materials, responsible sourcing, and social impact through education and community programs. The company says it wants to build an ethical and sustainable supply chain, reduce environmental impact, and align its work with the UN Sustainable Development Goals (SDGs, a set of global goals for people and the planet). Independent sources in the scraped content show a mixed picture: some third-party ratings point to stronger work on climate, water, and supply-chain risk, while consumer review sites show weak service sentiment. Positive Sentiment Found Independent evidence in the source material gives Samsung a mixed-to-positive sustainability picture in some specialist ratings. Shop Ethical notes a B- rating on LobbyMap for climate action, a 3/5 packaging performance level from APCO, and a low ESG risk score of 15.1 from Sustainalytics, which means the company is seen as managing ESG risk better than many peers. It also records strong results from CDP, with an A for water security and a B for climate change, plus above-average scores in KnowTheChain, the Social Benchmark, the Human Rights Benchmark, and the Digital Inclusion Benchmark. These signals suggest Samsung has formal systems in place on climate, water, human rights, and supply-chain risk, even though the picture is not uniformly strong. Common Criticisms: Consumer sentiment in the scraped material is clearly weak. Trustpilot shows poor ratings for Samsung’s main sites, including 2.1 out of 5 from 749 reviews on the Australian page and 1.3 out of 5 from 7,769 reviews on the global page. The review snippets point to long wait times, poor customer service, and complaints about product quality. Independent criticism also appears in Shop Ethical, which records a Federal Court penalty of $14 million in 2022 after Samsung admitted misleading consumers about Galaxy phones being safe to submerge in water. The same source also notes older CHOICE Shonky Awards linked to washing machine fire risks, the Note7 battery recall, and weak product performance. Together, these sources suggest that public trust is hurt more by service and product-safety concerns than by the company’s published sustainability claims.
About Samsung Electronics Australia
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Samsung Electronics Australia Sustainability Actions
Samsung Electronics Australia Sustainability Commitments
2030
Align with UN SDGs
Samsung says it will keep exploring business opportunities that help reach the UN Sustainable Development Goals by 2030. It also says it is analyzing its positive and negative impact on the goals that matter most to its business. This is a broad commitment, not a single project, and it suggests the company plans to keep linking its strategy to global social and environmental targets over time.
2025
Expand sustainability reporting
Samsung says it has been improving how it collects stakeholder information for sustainability reports. The source text does not give a final end date for this work, but it shows an active plan to strengthen reporting and management of sustainability issues. Because no later target year is stated in the material, this is best read as an ongoing reporting commitment rather than a fixed deadline.
