Selfridges & Co Sustainability Profile

Selfridges & Co appears in the available material mostly through third-party references rather than detailed sustainability reporting. The strongest independent signal is that its related fashion label, Miss Selfridge, was rated “Not Good Enough” by Good On You, with concerns about lower-impact materials, textile waste, supplier transparency, and living wages. Trustpilot snippets for Selfridges also show customer complaints about refunds, delivery, and the paid Selfridges Plus service, which can affect how people view the brand’s wider responsibility. One separate article names Selfridges & Co as a client of My Emissions, a carbon-labeling company for food businesses, but it does not explain the full scope of that work.

Common Criticisms:
Public sentiment in the available material is mixed to negative. Trustpilot snippets for Selfridges show a poor customer score, including a 2 out of 5 rating on the selfridges.co.uk review page with 535 reviews, and complaints about refunds, delivery problems, and the Selfridges Plus service. One snippet also calls the service a scam, which is a strong consumer complaint, though it is only a quoted review and not a verified finding. On the sustainability side, Good On You gave Miss Selfridge, a brand linked to Selfridges’ history, a “Not Good Enough” rating. It said the brand uses few lower-impact materials, shows little evidence of cutting textile waste, and lacks proof of living wages in its supply chain. That creates a weak public picture on both service quality and sustainability transparency.