Chantelle

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Sustainability Summary

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Chantelle Sustainability Profile

Chantelle is not currently tracking sustainability.

Sustainability Summary

  • This is an unclaimed profile. Chantelle has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
Powered by Tracker AI BETA; there may be errors 
Chantelle is a French manufacturer and worldwide retailer of women’s lingerie founded in 1876 and part of Groupe Chantelle. The sustainability-related content available describes the company’s use of digital returns management to improve customer experience and reduce paper use in online returns. It also states that these changes contributed to the group’s CSR strategy and environmentally friendly initiatives. The material does not provide a detailed sustainability report, but it indicates an interest in responsibility, transparency, and operational changes linked to e-commerce and after-sale processes.

Chantelle Sustainability Actions

Digital returns management

In April 2022, the ShopRunBack and Chantelle project went live. ShopRunBack's all-in-one software and services package, "Return As A Service," was set up to bring to Chantelle's consumers a unified experience in which all of the diverse components of the returns cycle run efficiently and flawlessly, from the return request to the receipt of a refund or replacement product.

Removed paper return labels

With the “Return As A Service” platform, Chantelle has eliminated redundant pre-printed return labels previously included in all packages by switching to a digital alternative. It contributed to the Chantelle Group's strong CSR strategy and environmentally friendly initiatives.

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Improved return tracking

ShopRunBack’s easy-return consumer interface allowed Chantelle’s customers to independently create and track their return orders without awaiting support from customer service operators. The customer receives automated e-mail updates with a link to check and track the status of their return order online at any time.

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Sustainable Development Goals

Chantelle is committed to advancing these Global Goals to promote prosperity for people & planet.

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