Chantelle

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Chantelle Sustainability Actions

Digital returns management

In April 2022, the ShopRunBack and Chantelle project went live. ShopRunBack's all-in-one software and services package, "Return As A Service," was set up to bring to Chantelle's consumers a unified experience in which all of the diverse components of the returns cycle run efficiently and flawlessly, from the return request to the receipt of a refund or replacement product.

Removed paper return labels

With the “Return As A Service” platform, Chantelle has eliminated redundant pre-printed return labels previously included in all packages by switching to a digital alternative. It contributed to the Chantelle Group's strong CSR strategy and environmentally friendly initiatives.

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Improved return tracking

ShopRunBack’s easy-return consumer interface allowed Chantelle’s customers to independently create and track their return orders without awaiting support from customer service operators. The customer receives automated e-mail updates with a link to check and track the status of their return order online at any time.

Improved warehouse visibility

By providing digitally enhanced connectivity between customer order returns and the data warehouse portal, ShopRunBack's end-to-end returns management software allowed warehouse staff to understand better what was returning to the warehouse and how to plan their operations effectively. Productivity has considerably increased since all returned products are predeclared and made visible in the system before receiving them in the warehouse.