Medibank

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Medibank Sustainability Profile

Medibank presents sustainability as part of how it runs its health business, not as a side project. Its main focus areas are customer health, employee health, a more sustainable health system, environmental health, and ethical business practices. It says its 2030 vision for better health in Australia guides this work. The company also links its sustainability strategy to environmental, social and governance (ESG) risks and opportunities, and says it uses materiality reviews to decide what matters most to customers, staff, communities, and regulators. Public reporting also shows work on emissions, reconciliation, inclusion, privacy, and responsible use of AI.

Positive Sentiment Found
Public sentiment in the material is mostly positive. Trustpilot shows Medibank at 4.4 out of 5 based on 2,247 reviews, which suggests many customers are happy with the service experience. Independent press coverage also points to progress in sustainability and operations, including a 2025 report that highlighted net zero for Scope 1 and 2 emissions, a new AI Governance Policy, stronger community and research partnerships, and work on reconciliation and accessibility. Medibank’s own reporting also shows structured ESG work across health, environment, governance, and community, which can help build trust when it is backed by reporting and targets.

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Medibank Sustainability Actions

Published ESG reporting

Medibank says it has expanded the way it reports on sustainability across its annual report, corporate governance statement, ESG databook, results, website, and past sustainability reports. In 2025, it also reviewed its material topics with external consultants to check whether its focus areas still matched stakeholder expectations. This kind of review helps a company decide which ESG issues matter most and where to report progress.

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Reached Scope 1 and 2 net zero

Medibank reported that it achieved net zero for Scope 1 and 2 emissions, which are the greenhouse gases from its own operations and purchased energy. It also said it recalibrated its emissions baseline and is reviewing its decarbonisation plan after organisational changes. That means it is checking whether its old climate targets still fit its current business shape.

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Expanded mental health support

Medibank offers 24/7 mental health support for members by phone or online at no extra cost. It also said it allocated $50 million to mental health initiatives during the reporting period. This shows a focus on access to support, prevention, and early help, not just insurance cover after someone is already unwell.

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Invested in home and virtual care

Medibank has expanded home-based care, virtual health services, and short-stay hospital programs. It also ran a virtual nursing pilot with the federal government in aged care. These models aim to make care more flexible and easier to access, while also reducing pressure on hospitals. The company says this supports a more sustainable health system.

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Improved reconciliation and inclusion

Medibank released its final report on its 2022–2024 Reconciliation Action Plan and Accessibility and Inclusion Plan. It worked with Wurundjeri Woi-wurrung Traditional Owners on its Melbourne headquarters, partnered with the Australian Indigenous Doctors’ Association on cultural safety, and spent more than $7 million with Aboriginal and Torres Strait Islander businesses. It also kept Disability Confident Recruiter status.

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Medibank Sustainability Commitments

2030

Deliver its 2030 health vision

Medibank says its 2030 vision is to deliver the best health and wellbeing for Australia. It links this goal to its sustainability strategy and says the vision guides decisions across customers, employees, community, environment, and governance. This is a broad long-term commitment rather than a single project.

2030

Keep building a sustainable health system

Medibank says it will keep working on prevention, primary care, virtual care, and home-based care to help make the health system more sustainable. It also says it will keep advocating for policy and reform that improve access, value, and long-term system health. The company frames this as part of its role in health leadership.

2030

Address loneliness over 10 years

Medibank says it has a 10-year commitment to address loneliness by strengthening social connection and mental fitness. It presents this as part of its community work and says it will support social wellbeing through programs and partnerships. The target is long term and tied to community health rather than a one-off campaign.

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Sustainable Development Goals

Medibank is committed to advancing these Global Goals to promote prosperity for people & planet.

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This information references https://www.medibank.com.au/ and was sourced on 21/05/2025. Is this your business? Suggest an edit

Frequently Asked Questions

Has Medibank published a sustainability report?

Confidence: High. As of September 2026, Medibank has published sustainability information across its annual report, ESG databook, website, and past sustainability reports. Its sustainability pages also say it is evolving its reporting as expectations change. That means the company does not rely on one single report only. Consumers can review the ESG databook and past sustainability reports on Medibank’s sustainability pages for more detail.. Sources: Medibank sustainability, Our approach, Sustainability Tracker - https://www.medibank.com.au/about/sustainability/, https://www.medibank.com.au/about/sustainability/our-approach/, https://sustainabilitytracker.com/brand/medibank/

What is Medibank's sustainability rating?

Confidence: Moderate. As of September 2026, Medibank does not have a published Good On You or B Corp sustainability rating in the material provided. The strongest third-party signal shown is Trustpilot, where Medibank has a 4.4 out of 5 score from 2,247 reviews. Trustpilot measures customer experience, not ESG performance, so it is useful for service sentiment but not a full sustainability rating. Consumers wanting a deeper ESG view should check Medibank’s own ESG databook and independent sustainability trackers.. Sources: Trustpilot, Good On You methodology, Sustainability Tracker - https://au.trustpilot.com/review/medibank.com.au, https://goodonyou.eco/how-we-rate/, https://sustainabilitytracker.com/brand/medibank/

What sustainability certifications does Medibank have?

Confidence: Moderate. As of September 2026, the material provided does not show a major sustainability certification such as B Corp, GOTS, or ISO 14001 for Medibank. It does show that Medibank maintained Disability Confident Recruiter status and says its clinical governance and quality framework aligns with national standards. Those are important governance and workplace signals, but they are not the same as a broad sustainability certification. Consumers can ask Medibank for any current third-party certifications it holds.. Sources: Insurance Business, Ethical and responsible business, Sustainability Tracker - https://www.insurancebusinessmag.com/au/news/life-insurance/medibank-reveals-operational-and-sustainability-milestones-in-report-550579.aspx, https://www.medibank.com.au/about/sustainability/ethical-and-responsible-business/, https://sustainabilitytracker.com/brand/medibank/

What is Medibank's carbon footprint?

Confidence: Moderate. As of September 2026, Medibank has publicly said it reached net zero for Scope 1 and 2 emissions, which are emissions from its own operations and purchased energy. It also said it recalibrated its emissions baseline and is reviewing its decarbonisation strategy. The material provided does not show a full carbon footprint figure, and it does not show Scope 3 emissions, which are the indirect emissions in a company’s wider value chain. Consumers can ask Medibank for the latest emissions data in its ESG databook.. Sources: Insurance Business, Our approach, Sustainability Tracker - https://www.insurancebusinessmag.com/au/news/life-insurance/medibank-reveals-operational-and-sustainability-milestones-in-report-550579.aspx, https://www.medibank.com.au/about/sustainability/our-approach/, https://sustainabilitytracker.com/brand/medibank/

Is Medibank's packaging sustainable?

Confidence: Low. As of September 2026, the material provided does not include public detail about Medibank’s packaging, because Medibank is mainly a health insurer rather than a physical goods brand. Its sustainability pages focus on health services, emissions, governance, privacy, and community programs instead. If packaging matters to a consumer, the most useful next step is to ask Medibank whether any printed materials, mail-outs, or product packaging use recycled or low-waste options.. Sources: Medibank sustainability, Sustainability Tracker - https://www.medibank.com.au/about/sustainability/, https://sustainabilitytracker.com/brand/medibank/

Is Medibank ethical on labour and supply chains?

Confidence: Moderate. As of September 2026, Medibank says it uses an External Partners and Suppliers’ Code of Conduct, seeks diverse and inclusive suppliers, and requires ethical conduct across its supply chain. It also says it has a zero-tolerance approach to sexual harassment, annual compliance training, and whistleblowing channels. These are positive governance signs, but the material provided does not include a full independent labour audit of the whole supply chain. Consumers who want more detail can ask for Medibank’s latest modern slavery statement and supplier standards.. Sources: Ethical and responsible business, Insurance Business, Sustainability Tracker - https://www.medibank.com.au/about/sustainability/ethical-and-responsible-business/, https://www.insurancebusinessmag.com/au/news/life-insurance/medibank-reveals-operational-and-sustainability-milestones-in-report-550579.aspx, https://sustainabilitytracker.com/brand/medibank/

What is Medibank doing about sustainability?

Confidence: High. As of September 2026, Medibank says it is working on customer health, employee health, a sustainable health system, environmental health, and ethical business. It reports net zero for Scope 1 and 2 emissions, invests in mental health and community health, supports reconciliation and inclusion, and has introduced an AI Governance Policy and stronger privacy controls. It also says sustainability is built into its 2030 vision and ESG strategy. Consumers can read its ESG databook and sustainability pages for the latest progress.. Sources: Medibank sustainability, Our approach, Insurance Business, Sustainability Tracker - https://www.medibank.com.au/about/sustainability/, https://www.medibank.com.au/about/sustainability/our-approach/, https://www.insurancebusinessmag.com/au/news/life-insurance/medibank-reveals-operational-and-sustainability-milestones-in-report-550579.aspx, https://sustainabilitytracker.com/brand/medibank/