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Medibank Sustainability Actions

Published ESG reporting

Medibank says it has expanded the way it reports on sustainability across its annual report, corporate governance statement, ESG databook, results, website, and past sustainability reports. In 2025, it also reviewed its material topics with external consultants to check whether its focus areas still matched stakeholder expectations. This kind of review helps a company decide which ESG issues matter most and where to report progress.

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Reached Scope 1 and 2 net zero

Medibank reported that it achieved net zero for Scope 1 and 2 emissions, which are the greenhouse gases from its own operations and purchased energy. It also said it recalibrated its emissions baseline and is reviewing its decarbonisation plan after organisational changes. That means it is checking whether its old climate targets still fit its current business shape.

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Expanded mental health support

Medibank offers 24/7 mental health support for members by phone or online at no extra cost. It also said it allocated $50 million to mental health initiatives during the reporting period. This shows a focus on access to support, prevention, and early help, not just insurance cover after someone is already unwell.

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Invested in home and virtual care

Medibank has expanded home-based care, virtual health services, and short-stay hospital programs. It also ran a virtual nursing pilot with the federal government in aged care. These models aim to make care more flexible and easier to access, while also reducing pressure on hospitals. The company says this supports a more sustainable health system.

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Improved reconciliation and inclusion

Medibank released its final report on its 2022–2024 Reconciliation Action Plan and Accessibility and Inclusion Plan. It worked with Wurundjeri Woi-wurrung Traditional Owners on its Melbourne headquarters, partnered with the Australian Indigenous Doctors’ Association on cultural safety, and spent more than $7 million with Aboriginal and Torres Strait Islander businesses. It also kept Disability Confident Recruiter status.

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Strengthened privacy and AI rules

Medibank introduced an AI Governance Policy that sets ethical, privacy, and risk rules for how artificial intelligence is used. It also says it keeps updating its cybersecurity approach and privacy framework to protect customer data. This matters because health insurers handle sensitive personal information, so strong controls are part of responsible business practice.

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Supported community health programs

Medibank has backed community health work for years, including health promotion, research, and local programs. Earlier reporting shows it invested in childhood obesity prevention, health surveys, disaster relief, and community events. More recent sustainability pages say it still supports community giving, volunteering, and research through the Medibank Better Health Research Hub.

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Used supplier and conduct rules

Medibank says it requires suppliers and external partners to follow its code of conduct and that it seeks diverse and inclusive suppliers. It also says it has an Indigenous Business Engagement Guide and an Indigenous procurement framework. These tools are meant to shape how it buys goods and services and to support fairer business relationships.

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