EnergyAustralia presents itself as an energy retailer and generator that is trying to move toward cleaner power while still running large parts of its business on fossil fuels. It says it aims for net zero by 2050, plans to be out of coal by 2040, and wants to grow its renewable energy portfolio. It also says it reports on environmental performance, publishes NSW site pollution data, and has a climate transition plan that covers direct emissions from its own operations and electricity use. The company also highlights safety, hardship support, and supplier standards as part of its wider sustainability approach. Positive Sentiment Found Public sentiment is mixed but leans positive on customer service and some sustainability-related signals. Trustpilot shows a 4.3 out of 5 rating based on more than 6,100 reviews, which suggests many customers are satisfied with the service overall. On the sustainability side, EnergyAustralia says it has a climate transition plan, aims for net zero by 2050, and plans to leave coal by 2040. It also says it publishes NSW environmental reports and has been ranked in the top 3 energy retailers for hardship practices by Financial Counselling Australia in 2025. These points give the company some third-party and self-reported support for its ESG position, although the strongest public rating in the material is still a general customer-service score rather than a dedicated sustainability assessment. Common Criticisms: The material does not show a dedicated third-party sustainability rating for EnergyAustralia, so there is limited independent evidence here on its environmental performance. The company still operates in fossil-fuel-heavy parts of the energy system, including coal, even though it says it plans to exit coal by 2040. Its own disclosures also rely heavily on self-reported claims, and the older sustainability report reference is from 2013, which means it does not give a current independent view. Trustpilot reviews are strong overall, but they mainly reflect customer service rather than ESG performance, so they do not answer questions about emissions, supply chain impacts, or long-term climate delivery.
EnergyAustralia Sustainability Actions
EnergyAustralia Sustainability Commitments
2050
Reach net zero emissions
EnergyAustralia says it is working toward net zero by 2050. In plain terms, that means it plans to reduce greenhouse gas emissions as far as it can and balance any remaining emissions later. Its climate transition plan says this target covers Scopes 1 and 2, with an ambition to extend it to Scope 3 too.
2040
Exit coal by 2040
The company says it will be out of coal by 2040. Coal is a high-emissions fuel, so this is a major part of its climate plan. EnergyAustralia also says it wants to expand its renewable portfolio, which means increasing the share of cleaner energy in its business.
